FAQ – EKOBOR Delivery, Installation & Contact (Hong Kong)

 

Q1. Where is the EKOBOR showroom located in Hong Kong?

Our showroom is located at:
1. Unit 03, 28/F, Sino Plaza, 255 Gloucester Road, Causeway Bay, Hong Kong.
It is only 1 minute walk from Causeway Bay MTR Exit C1.

2. SHOP428 at Telford Plaza 2 in KOWLOON BAY. (KOWLOON BAY MTR EXIT C)

Q2. What are EKOBOR showroom opening hours?

• Monday – Friday: 10:30 AM – 7:30 PM
• Saturday, Sunday & Public Holidays: 11:00 AM – 8:00 PM

Customers are welcome to visit and try our ergonomic chairs and standing desks in person.

 

Q3. How can I contact EKOBOR?

You can contact our team through the following channels:

• Phone: 2555 5555
• WhatsApp: 5115 9015
• Email: info@ekpac.com

 

Our team will be happy to assist with product enquiries, delivery arrangements, corporate orders, and ergonomic advice.

Q4. Does EKOBOR offer delivery and installation in Hong Kong?

Yes. For in‑stock desks and ergonomic chairs, EKOBOR provides delivery and installation at the same time for customers in Hong Kong.

 

Q5. How long does delivery take?

For in‑stock products, delivery is usually completed within 3–5 business days.

Our logistics team will call approximately 1 hour before arrival to confirm the delivery time.

 

Q6. What are the available delivery time slots?

Customers can choose between two delivery windows:

• 11:00 AM – 3:00 PM
• 3:00 PM – 7:00 PM

 

Q7. Can delivery and installation be scheduled on different days?

Delivery and installation are normally completed at the same time.

If customers request installation on a separate day, an additional HKD $350 on‑site installation fee will apply.

 

Q8. What happens if I need to change the delivery time on the same day?

If the installation date or time needs to be changed on the day of delivery, a HKD $350 rescheduling fee will apply.

 

Q9. Are there additional delivery charges for certain areas?

Yes, additional transportation fees may apply:

• Discovery Bay: HKD $300
• Chek Lap Kok: HKD $300
• Tung Chung: HKD $150

 

For outlying islands such as Lamma Island, Cheung Chau, Peng Chau, and South Lantau, direct delivery is not available. However, delivery can be arranged to a designated port or pier.

 

Q10. Is there a stairs fee for delivery?

If stairs are required during delivery, a fee of HKD $100 per flight of stairs will be charged.

• 1 flight = 10 steps
• The stairs fee is calculated per item
• Payment is made in cash upon delivery

 

Q11. Do accessories include installation?

No. Smaller accessories and items do not include installation service. These items may be picked up at a designated SF Express service point.

 

Q12. Can businesses request office furniture quotations?

Yes. EKOBOR offers corporate ergonomic furniture solutions for companies in Hong Kong.

Businesses can contact us to receive:

• Corporate pricing
• Bulk purchase discounts
• Office ergonomic consultation
• Free trial arrangements (for selected projects)

 

Q.13. Can I try EKOBOR standing desks or ergonomic chairs before buying?

Yes. Customers are welcome to visit the Causeway Bay showroom to try our products, including ergonomic office chairs and electric standing desks, before purchasing.

 

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General Delivery Information
For in-stock orders, delivery will generally be completed within 3–5 business days.

Except for specific marked products*, in-stock desks and chairs will be installed upon delivery.

Delivery and installation will be completed at the same time. If customers request delivery and installation on separate days, an additional on-site installation fee of HKD 350 will be charged.

The installation and logistics team will call you approximately 1 hour before arrival to confirm the exact delivery time.

Other accessory items do not include installation services and can be picked up at a designated SF Express service point.

Delivery Time Slots

• 11:00 am – 3:00 pm
• 3:00 pm – 7:00 pm
• (If you request to change the installation date or time on the day of delivery, a fee of HKD 350 will be charged.)

Additional Transportation Fees

• Discovery Bay: Additional HKD 300
• Chek Lap Kok: Additional HKD 300
• Tung Chung: Additional HKD 150

Due to transportation difficulties, deliveries to other outlying islands (South Lantau, restricted areas, Lamma Island, Cheung Chau, Peng Chau) are not available. However, we can arrange delivery to a designated port or pier.

Stairs Fee:
A fee of HKD 100 per flight of stairs (10 steps = 1 flight) will be charged and must be paid in cash upon delivery.
*Note: The total stairs fee is calculated per item.

 

Buying Guide with EKOBOR!