EKOBOR Refund and Exchange Policy
Return Policy - UPRIGHT GO
Customers are advised to examine the goods immediately upon delivery for any defects and/or damage. Under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.
If the goods are found to be faulty within 7 days, customers are entitled for a replacement.
If we have agreed you are entitled to a replacement but the products to be exchanged are sold out, we will refund your payment.
Please note that the returns should be with FULL PACKING and DOCUMENTATION.
To return the goods, please contact our Customer Service at 2555-5555.
- We cannot accept exchange or return of previously assembled, open packaging or damaged items, discounted display items, and all products that have already been cut.
- HK$350 will be charged as checkup fee.
- EKOBOR reserves the final right to interpret the terms and conditions herein.
- We will compensate new one when there are defects and subject to warranty period, but we can also offer exchanges under a reasonable price if out of the warranty period.