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Looking for Office desks and chairs for projects or home use ? Tel: 2555 5555 or WHATSAPP: 6085 4999. Email us: INFO@EKPAC.COM

EKOBOR Refund and Exchange Policy


Return Policy - UPRIGHT GO

Customers are advised to examine the goods immediately upon delivery for any defects and/or damage. Under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.

Faulty Goods

If the goods are found to be faulty within 7 days, customers are entitled for a replacement.

If we have agreed you are entitled to a replacement but the products to be exchanged are sold out, we will refund your payment.

Please note that the returns should be with FULL PACKING and DOCUMENTATION.

To return the goods, please contact our Customer Service at 2555-5555.

Return Policy - Standing Desk/ Desk Risers/ Chairs
  • We cannot accept exchange or return of previously assembled, open packaging or damaged items, discounted display items, and all products that have already been cut.
  • HK$350 will be charged as checkup fee.
  • EKOBOR reserves the final right to interpret the terms and conditions herein.
  • We will compensate new one when there are defects and subject to warranty period, but we can also offer exchanges under a reasonable price if out of the warranty period.